Could not load folder contents

Product:

Microsoft Power BI local server

Microsoft Windows 2019 server

Issue:

When user browse to the home or browse button in the Power BI portal they get a error like:

Could not load folder contents

You are not allowed to view this folder. Contact your administrator to obtain the necessary permissions

This when they go to http://servername/Reports/browse

Solution:

In Power BI, all reports and folders, can be you set security on. The root or browse folder is the same, it is only that it is hard to find. You need to click on “Manage Folder” to get there.

Then click on “manage folder ” on the right to get to the security dialog.

Inside security, click on “Add group or user” to add a group like “everyone”.

Enter the name of the group, mark “browse” and click OK.

Now this group can see this folder, and all sub-folders that do not have “customize security” set.

Recommendation, is that you on all folders and reports in the top (root) folder are having “customize security” active, so you need to manually add the users or AD groups to this folders for users to be able to view them.