using “snapshot to excel” nothing happens

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Product:
Cognos TM1 10.1.1
Windows 2008 R2
Internet Explorer

Symptom:
When user from TM1WEB try to export a view to excel using “snapshot to excel” nothing happens. Sometimes there are text in the dialog to select report heading that says “inactivate translation”. Restart of IE or change of language settings does not help.

Solution:
There is a add on installed in your browser, that prevents TM1WEB to send to Excel.
Look at the top of your browser window – if there are a extra line of buttons you may have a add on toolbar. In one case it was “Google Toolbar” that gave the problem.
Turn off Google Toolbar by click on the left “x” and select permanent deactivate Google toolbar.

More information:
https://en.wikipedia.org/wiki/Google_Toolbar
https://support.google.com/toolbar/answer/9231?hl=en&ref_topic=1727206&vid=1-635757569835073343-1277689272

https://support.google.com/toolbar/answer/146786?vid=1-635757566323118119-1277689272