Product:

Cognos Controller 10.1.4801.127

Windows 2008 R2 Server

 

Symptom:

Error when you surf to cognos controller (cognos connection) website after you have applied Cognos Controller fix pack.

 

Error message:

HTTP Error 404.0 – Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. Detailed Error InformationModule IIS Web Core

Notification MapRequestHandler

Handler StaticFile

Error Code 0x80070002

Requested URL http://servername:80/cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes

Physical Path C:\inetpub\wwwroot\cgi-bin\cognosisapi.dll

Logon Method Anonymous

Logon User Anonymous

 

Cause:

The content of the file default.htm and index.html in folder D:\Program Files (x86)\ibm\cognos\c10\webcontent are wrong.

 

Solution:

Open file default.html in notepad

Find section that contains:

 

function genMainContent()

                                    {

document.body.innerHTML = ‘<div align=”center”><img src=”‘ + splashImg.src + ‘” style=”position:relative; top:80px”></div>’;

window.setTimeout(“window.location.replace(‘../cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes’)”,5);

                                    }

                        </script>

 

Remove the ../ part in front of cgi-bin so the section looks like this:

 

function genMainContent()

                                    {

document.body.innerHTML = ‘<div align=”center”><img src=”‘ + splashImg.src + ‘” style=”position:relative; top:80px”></div>’;

window.setTimeout(“window.location.replace(‘cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes’)”,5);

                                    }

                        </script>

 

Save the file and exit notepad.

Do the same change in file index.html

Restart iis with the dos command iisreset.

 

Try to surf to the page again.