Product:
Cognos BI 10

Symptom:
What version is installed on the server of Cognos BI Software?

Solution:
You can open the cmplst.txt file from folder c:\program files\ibm\cognos\c10_64 to find out.

Or you can look at the .ats files in folder c:\program files\ibm\cognos\c10_64\instlog, there the filename have version number and date, when install was done, in its filename.
(for example ts-PLANANALYTICS-10.1-6237.212-20120321_1401.ats)

Cognos BI 10.1 GA (RTM)
C8BISRVR_version=C8BISRVR-AW32-ML-RTM-10.1.4707.544-0
C8BISRVR_name=IBM Cognos Business Intelligence Server

Cognos BI 10.1 FP1 (fix pack 1)
C8BISRVR_version=C8BISRVR-AW32-ML-RTM-10.1.4707.544-0
C8BISRVR_name=IBM Cognos Business Intelligence Server
with
C8BISRVR_UPDATE_version=C8BISRVR-AW32-ML-RTM-10.1.4801.29-0
C8BISRVR_UPDATE_name=IBM Cognos Business Intelligence Server Update

Cognos BI 10.1 RP1 (Release pack 1)
C8BISRVR_version=C8BISRVR-AW32-ML-RTM-10.1.6235.144-0
C8BISRVR_name=IBM Cognos Business Intelligence Server

Cognos BI 10.1.1 (RTM)
C8BISRVR_version=C8BISRVR-AW64-ML-RTM-10.1.6235.152-0
C8BISRVR_name=IBM Cognos Business Intelligence Server

Cognos BI 10.1.1 Fix Pack 1
C8BISRVR_UPDATE_version=C8BISRVR-AW64-ML-RTM-10.1.6301.14-0
C8BISRVR_UPDATE_name=IBM Cognos Business Intelligence Server
http://www-01.ibm.com/support/docview.wss?uid=swg24033004

Cognos BI 10.1.1 Interim Fix 2
C8BISRVR_UPDATE_NC_10.1.6301.1200_version=C8BISRVR-AW64-ML-RTM-10.1.6301.1200-0
C8BISRVR_UPDATE_NC_10.1.6301.1200_name=IBM Cognos Business Intelligence Server Update

Cognos BI 10.1.1 Fix Pack 2
Version 10.1.6303.12

Cognos BI 10.2
C8BISRVR_version=C8BISRVR-AW64-ML-RTM-10.2.1003.159-0
C8BISRVR_name=IBM Cognos Business Intelligence Server

Cognos BI 10.2 IF1 (Interim Fix 1)
Version: 10.2.1003.1092

 

http://www-01.ibm.com/support/docview.wss?uid=swg21343355

Product:

Cognos BI 10.1.1

Windows 2008 R2 server

Active Directory

Microsoft SASS MSAS server

 

Symptom:

Get a log in dialog when you surf to Cognos connection after you setup SSO.

You need to ensure that you have done all the steps needed to get Kerberos to work with Cognos Bi and Windows 2008 servers.  Here is a list of the steps needed, it can be that in your environment you need to do add additional steps.

Steps to activate Kerberos on a Windows 2008 R2 server:

 

Remove the use of “RemoteUser” from Cognos Configuration on the Cognos BI server.

Start Cognos Configuration

Go to security – authentication – your AD connection

Click on Advanced Properties

Mark the line singleSignOnOption = IdentityMapping

Click on remove

Click OK

Save and exit cognos configuration

Restart the Cognos Bi service.

 

Set the Cognos Gateway server to be trusted for delegation in Active Directory

Start Active Directory Users and Computers on a server (ADSIEdit)

Search for the Cognos Gateway server

On view menu mark “Advanced Features”

Right click on server and select properties.

Go to Delegation tab

Mark “ Trust this computer for delegation to any service

Click OK

 

Set the windows service account used by cognos service to be trusted for delegation in Active Directory

(to active delegation tab you must use SETSPN command:

SETSPN -S HTTP/Gatewayservername yourdomainname/servicename )

Start Active Directory Users and Computers on a server (ADSIEdit)

Search for the Cognos service account.

Right click on user account and select properties.

Go to Delegation tab

Mark “ Trust this user for delegation to any service

Click OK

Ensure all the Cognos servers and MSAS SSAS server are in the same domain, and that that the Microsoft Windows domain is set to native mode.

Check this in Active Directory Users and Computers on a server (ADSIEdit)

Select the domain and right click properties

In the General tab

Domain function level should be Microsoft Windows 2003 or 2008.

 

Ensure the end user is not set to be sensitive and not trusted for delegation in Active Directory

Start Active Directory Users and Computers on a server (ADSIEdit)

Search for the user account (that will run the reports)

On view menu mark “Advanced Features”

Right click on user account and select properties.

Go to Account tab

UnMark “ Account is sensitive and cannot be delegated

Click OK

 

On the client computer, start Internet Explorer and go to Internet Options under Tools menu.

Go to Advanced tab

Scroll down to security

Ensure that ” Enable integrated Windows Authentication ” is marked.

Click OK

Go to Security tab

Mark Local Intranet icon

Click on Sites

Click on Advanced

Enter the Cognos BI gateway server name at ” add this website to the zone”

Click Add

Click Close

Click OK

Click on Custom Level

Go to bottom under User Authentication

Under Logon select “automatic logon with current user name and password”

Click OK

Click OK

Ensure that you have installed the Microsoft SQL 2008 native client drivers on the Windows 2008 R2 server where Cognos BI are.  You download it from http://www.microsoft.com/en-us/download/details.aspx?id=16978 and should have installed version 9.00.1399.6 of Microsoft SQL Server Native Client.  (sqlncli.msi)

You need to install SQLSERVER2008_ASOLEDB10.MSI on the Cognos BI server.

Set the windows service account used by Cognos service to be local administrator on the SSAS server and administrator in the SSAS server and cubes. Ensure the Cognos Windows service account is member of the local administrator group on the SSAS server.

 

For SSAS 2005 and SSAS 2008, Windows accounts for all users must be a part of the local OLAP users group on the computer where Analysis Services is running. This group, which is created when Analysis Services is installed, is called SQLServerMSASUser$<SERVERNAME>$MSSQLSERVER.

To be able to use Cognos Framework manager to access a MSAS SSAS 2008 server and cube, the user starting framwork manager must have the Active Directory setting “trust for delegation” set. To active the delegation tab inside user and computers properties, you must set a SETSPN.

 

Run command like this for all users that should be using Frame work manager to MSAS cubes.

SETSPN -A  HTTP/dummy  domain\username

where you replace domain\username with the real domain name and the username of each user.

 

Then you can search for the user in Active Directory and on the Delegation tab set “trust this user for delegation to any service”.

See more at:

http://blogs.msdn.com/b/mattlind/archive/2010/01/14/delegation-tab-in-aduc-not-available-until-a-spn-is-set.aspx

 

Usage: setspn [modifiers switch] [accountname]

Where “accountname” can be the name or domain\name

of the target computer or user account

 

Edit Mode Switches:

-R = reset HOST ServicePrincipalName

Usage:   setspn -R accountname

-A = add arbitrary SPN

Usage:   setspn -A SPN accountname

-S = add arbitrary SPN after verifying no duplicates exist

Usage:   setspn -S SPN accountname

-D = delete arbitrary SPN

Usage:   setspn -D SPN accountname

-L = list SPNs registered to target account

Usage:   setspn [-L] accountname

 

In some cases the user who should be using Cognos Frame Work Manager need to have administrator rights or ”Act as part of the operating system” rights on the computer where he starts his Framework Manager client program.

 

Ensure that you use FQDN server names in Cognos Configuration on the Cognos BI servers

Start Cognos Configuration

Go to Environment tab

Change all servernames (e.g. Gateway URI) to be servername.domain.com from servername.

(change to your domain name)

Save and restart the Cognos BI service.

 

Run SETSPN -L servername for the Cognos BI server and the MSAS SSAS server.

It should list the FQDN name similar to below for the Cognos BI server.

Registered ServicePrincipalNames for CN=servername,CN=Computers,DC=corp,DC= company,DC=lan:

WSMAN/servername.corp.company.lan

WSMAN/servername

TERMSRV/servername.corp.company.lan

TERMSRV/servername

RestrictedKrbHost/servername

HOST/servername

RestrictedKrbHost/servername.corp.company.lan

HOST/servername.corp.company.lan

 

To check SETSPN on the SSAS server:

Enter the following at the command prompt:

SETSPN -L  domain1\stomssqlserviceaccountname
You should have spn similar to this

MSOLAPSvc.3/sqlservername.corp.company.lan
MSOLAPSvc.3/sqlservername
MSSQLSvc/sqlservername.corp.company.lan:1433
MSSQLSvc/sqlservername:1433

 

To set value for the MSAS SQL server:

Log in as a ActiveDirectory DomainAdmin and enter the following command prompt;

setspn -A MSOLAPSvc.3/sqlservername.corp.company.lan domain1\stomssqlserviceaccountname
The windows service account that run the cognos service must be activated on the Cognos BI windows 2008 server to have this functions:

”replace a process level token”.

”Act as part of the operating system”

Log on to BISERVER (Cognos server) with the service account (that run cognos services)

Run the following command to reach local security settings:  secpol.msc or gpedit.msc

Go to Local Policies (or Computer configuration – Windows settings – Security settings – local policies – User Rights Assignment).

Under User Rights Assignment, click on “Replace a process level token”

Add the service account

Under User Rights Assignment, click on “Act as part of the operating system”

Add the service account

Exit the tool

Reboot the server

Don’t get fooled by the “test data source”, it will always fail for external namespace as the Kerberos delegation is NOT run for testing the data source.

 

You must create a report to test the SSAS MSAS 2008 data, save the report in public folders samples and let different users test to run it.

 

To be able to create a framework manager package, you can create a data source SSAS that uses the cognos service account credentials to connect. This package often works better.

After the framework manager package is created and working, change the data source connection to use the AD external namespace.

 

Go to Cognos connection

Go to Cognos Administration

Click on configuration tab

Click on the data source you want to change, so you get one level down

Click on more for the data source you want to change

Click set properties

Click connection

Click “edit the connection string” icon

Here you can change authentication between

IBM Cognos software service credentials

and

An external namespace:

Select An external namespace:

and the AD you are using.

Click OK

Click OK

and go back and test your report again.

 

To troubleshoot Kerberos issues, you can download and install DelegConfig.v2.beta.zip, to get more help about the Windows setup off Kerberos.

http://blogs.iis.net/brian-murphy-booth/archive/2009/04/22/delegconfig-v2-beta.aspx

Product:

Cognos BI 10.1.1

Windows 2008 R2 server

MSAS SSAS 2008

Symptom:

You have created a data source to a SSAS 2008 cube, and test it in Cognos connection.

It works for CQM but you get a error for DQM.

Error message:

http://servername:9300/p2pd  Microsoft Analysis Services 2008 / Compatible  Succeeded

http://servername:9300/p2pd  Microsoft Analysis Services 2008 / Dynamic  XOD-CON-0001 Failed to connect to OLE DB for the provider (Microsoft Analysis Services 2008) and server (sr01868): ERROR [category=ASSERTION,statusCode=0,causeCode=0,source=CODBOConnection::UpdateConnectionProperties(CNativeEnv&) at Java_com_cognos_xqe_data_providers_olap_odbo_ODBOConnection_cUpdateConnectionProperties]: CCLAssertError: CCL_ASSERT(NULL != m_pIDBInitialize);

Cause:

The DQM report service is 64 bit JAVA program and need the 64 bit version of the driver to be installed on the Cognos BI server.

In control panels add/remove programs the driver is listed as

111 MB version 10.50.1600.1    (the working version)

or

77,5 MB version 10.52.4000.0   (not working version)

 

Possible Solution:

Download the x64 version of Microsoft® Analysis Services OLE DB Provider for Microsoft® SQL Server® 2008 R2 from site http://www.microsoft.com/en-us/download/details.aspx?id=16978

File size is 55526 KB for SQLSERVER2008_ASOLEDB10.msi file 64 bit version.

Install the driver on the Cognos BI server and test the connection again.

Connection string:

;LOCAL;M8;SERVER=sr01868;Trusted_Connection=yes;LCID=en

Product:
Cognos BI 8.4.1 32 bit version
Windows 2008 R2 server

Symptom:
After install of a second instance of Cognos BI on the same server, inside IBM Cognos administration the status for the servers are Partially available.
The Cognos BI service are up and running in Microsoft Windows.
It is only Cognos that reflect that the new BI services is not working, but say that the new Cognos dispatcher at port 9500 is unavailable.

Error message:
In the file cbs_cnfgtest_run.log or localhost_log.txt, you can see errors.

Cause:
The local firewall on the Windows 2008 R2 server is blocking the new port you configured for the new Cognos 8 instance, so the Cognos Content Manager can not establish a contact to it.

More information from IBM:
http://www-01.ibm.com/support/docview.wss?uid=swg21340076
http://pic.dhe.ibm.com/infocenter/cbi/v10r2m0/index.jsp?topic=%2Fcom.ibm.swg.ba.cognos.c8pp_inst.10.2.0.doc%2Ft_newinstancesettings.html

More Information on How to install a second instance of Cognos BI:

Logon as local administrator on the Windows server.
Run NETSTAT from a command (CMD) prompt to see what ports are being used on the server.

Use this command to find if a practical port is in use:
netstat -an|find “9300”

Ensure that port 9500 is not used, because that is the port we will use in the example.

Go to Windows Firewall and Advanced Security from the control panel.
Click on inbound rules.
Open a existing rule or create a Cognos rule.
Ensure under protocols and ports tab, that TCP local port 9500 is open for all remote ports.
Ensure that “Allow the connection” is enabled.
Click OK.
Restart the Firewall function to get the change to be implemented.

Run iisetup.exe from the install share for the Cognos BI server.
(Right click and select Run as Administrator, this need to be done on Windows 2008 servers)
Click next for English as language during installation.
Agree to license agreement and click next.
Agree to non IBM license agreement and click next.
Change install directory to d:\program files (x86)\cognos\c8extra2 and click next.
Click yes to the dialog about installation folder “do you want to create it during installation”.
Only select “Application Tier Components” in the Components Selection, and click next.
(Gateway and content manager should not be selected, on a extra BI report service install).
Change program folder name to : IBM Cognos 8 (extra2) and click next.
Click next on summary.
Wait during the install of the 244 components.
Click OK.
Click Finish.

Repeat above steps for the install of Cognos BI Samples, and Cognos BI model (framework manager). Ensure you install to same folder (c8extra2).

Install TM1 portlets (if you are running reports from TM1 data) to the d:\program files (x86)\cognos\c8extra2 folder, from the C8_TM1_Portlets_win32_8.4.102.23.tar folder.
Update the varibales_TM1.xml file in folder d:\program files (x86)\cognos\c8extra2\templates\ps\portal to include the URL to the TM1 server.
(you can copy the file from the previous working installation of Cognos BI)

Rename cogstartup.xml in folder d:\program files (x86)\cognos\c8extra2\configuration to cogstartup_org.xml.
From old working Cognos BI Cognos Configuration program export the configuration to a text file in your c:\temp folder, named the file to cogstartup.xml.
Copy that file to the d:\program files (x86)\cognos\c8extra2\configuration folder.
Then go to start menu and under All programs – IBM Cognos 8 (extra2) – select IBM Cognos Configuration (right click and open with “Run as Administrator”)
Now you should get the configuration for content store pre-entered, same configuration as the old Cognos Bi installation. This can save you some time in configuration.
You must now change all the port numbers and rename the Cognos BI service.

Click on environment and change;
external dispatcher URI to have port 9500 instead of 9300
internal dispatcher URI to have port 9500 instead of 9300
dispatcher URI for external applications to have port 9500 instead of 9300

Click on logging and change local log server port number from 9362 to 9562.
Right click on IBM Cognos 8 under IBM Cognos 8 services, and select rename;
Enter new name: IBM Cognos 8 Extra2
Click on IBM Cognos 8 Extra2 and change shutdown port number from 9399 to 9599.
Click on Portal Service and change port number from 9300 to 9500 at Location of “applications.xml”.

Click on local configuration in top left corner and Click on save icon.
Click on Start icon to start the service.

Stop the service to install any additional service packs that have been installed on the previous installed Cognos bi 8 services. All Cognos BI servers must use the same service packs to work best. After install of service pack, open Cognos Configuration and click save, before start of the service. This to ensure the Service pack is correct applied.

After the new Cognos 8 BI service is up, in Cognos connection go to IBM Cognos Administration – Configuration tab – Dispatchers and click on more.
Click on set properties.
Click on Settings tab.
Change value for Logging to be the same as the other Cognos BI service, e.g. Basic.
Change any other values to be as the old service, for instance check that value for “Queue time limit of the report service (seconds)” are the same as the old installed Cognos 8 server.
If there are different values on the installed instances you can get odd behavior.

To use the new Cognos BI service better, you can consider to use advance routing:
http://publib.boulder.ibm.com/infocenter/c8bi/v8r4m0/index.jsp?topic=/com.ibm.swg.im.cognos.ug_cra.8.4.0.doc/ug_cra_id5272SpecifyAdvancedDispatcherRouting.html

Product:
Cognos Controller 10.1.1
Windows 2008 R2 server

Symptom:
Error when you try to import a deployment package to the Content Store from Cognos Connection website in Internet Explorer.

This can happen when you try to import a old deployment file from Cognos 8 to Cognos 10.

Error message:
Illegal InvalidCacheEntry method was called

Possible Solution:
If you click the OK button, it will came up to the results of the import
which was completely successful with no apparent errors produced.

The import choices made were all standard, and “Upgrade all report
specifications” was selected on the last prompt of the import process.

Restart the Internet Explorer browser, and clear the IE cache, will help solve the issue.
The next time you may not have the same issue.

Can also be specific for some web browsers, so try Firefox instead of internet Explorer if that is possible on your client computer.

Product:
Cognos BI 10.1.1
Cognos Controller 10.1.1
Windows 2008 R2 Server
Internet Explorer 10

Symptom:
When user surf to Cognos connection and try to login they get a error message.
You have more than one Cognos System that you work with at the same time, so you surf to Cognos Connection in one Internet Explorer session, and work with the other Cognos environment in a different tab of Internet Explorer.

Error message:
DPR-ERR-2107 – The User Capabilities Cache cookie cannot be decoded

Possible Solution:
For Each Cognos Environment do the following:
Logon to server as local administrator
Check the URL the users use to surf to the Cognos connection.
http://servername.domain.com/ibmcognos
Open IBM Cognos Configuration on the server, right click and select “run as administrator”.

Open Actions menu, then click on Edit Global Settings

Click the General tab

Under Cookie Settings, enter the details for “Domain” and “Path”
Domain = servername.domain.com (this should be unique for each environment)
Path = ibmcognos
Click save from inside Cognos configuration.
Restart the Service.

Do this for each environment.
One for Cognos BI and one for Cognos Controller, if they do not share Cognos BI server.

Test that Cognos Framework manager works to login after the change.

Product:

IBM Cognos BI 10.1.1 or 10.2

Windows 2008 R2 Server

Problem:

How do I change the color on the banner in Cognos Connection ?

Solution:

The logo type and color in the Cognos Connection start page are controlled from the file system.xml found in folder c:\program files\ibm\cognos\c10_64\templates\ps\portal.

Create a PNG picture that is a line of Grey, shaded if you want, and place it in folder c:\program files\ibm\cognos\c10_64\webcontent\skins\NIPPON\branding.

Add below section for NIPPON to system.xml below the lines;

<!– Custom OEM headers –>

<param name=”OEM”>

<!–

Specify custom Cognos Connection / Cognos Viewer left side header here in the form of XHTML snippets.  Custom headers can be style-specific.

Example:

–>

<customHeader showContext=”true” contextDelimiter=” – “>

 

……….

 

</style>

<style styleFolderName=”NIPPON”>

<table tyle=”background-color:#ffffff;background-image:url(‘../skins/NIPPON/branding/105-background.png’);background-repeat:repeat-y;”>

<tr>

<td><img src=”../skins/NIPPON/branding/105-logo-generic.png”/></td>

<td class=”headerTitle” style=”padding-right:2px;white-space:nowrap”></td>

</tr>

</table>

</style>

 

Above section will display picture 105-background.png as the color in the back, repeat it for the page, and the picture 105-logo-generic.png will show the company logo in left side of the Cognos Connection.

Of course do you need to create a new SKIN first, by adding the NIPPON skin:

  1. Copy one of the default skins folders and rename it
  2. From Cognos Connection, go to Portal Administration
  3. Select the Styles tab
  4. Click on the New Style icon at top right
  5. Give the new custom skin a name
  6. In the field Style Location name type the new name of the custom skin
  7. In the field Preview resource URL enter ../skins/name of new custom skin/preview.htm

To change the color of the text in Cognos Connection you need to edit the file banner.css found in folder c:\program files\ibm\cognos\c10_64\webcontent\skins\NIPPON\shared.

 

Change the number in this section to the color of text for the user name, that are shown as logged in to Cognos Connection.

.userNameContainer  {

padding-right: 8px;

font-weight: bold;

font-size: 70%;

color: #336699;

white-space: nowrap;

}

The value color: #336699; give a blue color.

color: #ffffff; is white, the default color.

color: #669911; give a light green text.

You do not need to restart Cognos BI for changes in banner.css should take affect, only refresh your Internet Explorer, to see the color change of the text.

.headerTitle {

font-family: Helvetica, Verdana, Tahoma, Arial, sans-serif;

padding-left: 16px;

font-weight: normal;

font-size: 0.95em;

color: #669911;

vertical-align: middle;

white-space: nowrap;

width: 100%;

}

Above section change the color of the IBM Cognos Connection text to the left in Cognos Connection to green.

If you do not want to change the system.xml you can add a logo in the banner.css file by edit the logo section.

.logo {

width: 45px;

height: 16px;

display: ;

background-image: url(../branding/your_logo_here.gif);

background-position: top left;

background-repeat: no-repeat;

}

Above section will show a logo to the left of the IBM Cognos Connection text, you need to remove the word NONE at the display: none; section. Then you replace the file your_logo_here.gif with you logo in a small gif file.

The gif file for the logo is in the folder C:\Program Files\IBM\cognos\c10_64\webcontent\skins\NIPPON\branding

To add a different background image, you edit this section in banner.css file

.mainHeader1 {

background: url(../shared/images/banner-swoosh.png) no-repeat;

background-position: 220px 0;

max-height: 35px;

height: 35px;

min-width: 838px;

width: 100%;

}

 

Make a copy of the file banner-swoosh.png and name it banner-swoosh1.png in the folder C:\Program Files\IBM\cognos\c10_64\webcontent\skins\NIPPON\shared\images

Edit the banner-swoosh1.png in a paint program to your like and save the picture.

Update the banner.css file to use background: url(../shared/images/banner-swoosh1.png) no-repeat;  instead of background: url(../shared/images/banner-swoosh.png) no-repeat;

Save the banner.css file and go to your Internet Explorer and press F5 to update the display.

#headerBack {

background: url(../shared/images/banner-background.png) repeat-x 0 0;

background-color: #336699;

min-height: 35px;

}

Above section in banner.css file give the right side color, it is a small picture banner-background.png that is repeated all the way to the end.

#headerBack {

/background: url(../shared/images/banner-background.png) repeat-x 0 0;/

background-color: #336699;

min-height: 35px;

}

You should NOT remove the background.png, as we have done above, because then it will only be white before and after your banner-swoosh.png picture. That is not readable.

#headerBack {

background: url(../shared/images/banner-background.png) repeat-x 0 0;

background-color: #336699;

min-height: 65px;

}

Change of the min-height, will make a space below the IBM Cognos Connection text and your tabs for public folders and so on. This space will have the blue color defined by the background-color: #336699; line above.

If you change it to background-color: #336600; you will have a 30 pixel high dark green border above Public Folder tabs.

#headerBack {

background: url(../shared/images/banner-background.png) repeat-x 0 40;

background-color: #336600;

min-height: 35px;

}

If you change the last 0 to 40 you will replace the background.png with you background-color, in above case dark green. Ugly.

 

More information:

http://pic.dhe.ibm.com/infocenter/cbi/v10r1m1/index.jsp?topic=%2Fcom.ibm.swg.ba.cognos.ug_cra.10.1.1.doc%2Fc_customizingtheappearanceofcognos8.html

Product:
Cognos BI 8.4.1
Windows 2008 R2 server
Microsoft SQL server 2005

Symptom:
Error during start of cognos service from cognos configuration.
EventService StartService Failure

This is on a second Cognos BI report server installed to add to a existing Cognos BI server installation to get more report processing power.

If you run a test from inside cognos configuration you get error like this:
Testing the database connection
No JDBC driver could be found in classpath
com.ibm.db2.jcc.DB2Driver

Error message:
In the cogserver.log file you will find errors like these;
CNC-SDS-0256 Unable to connect to the database using jdbc.db2.com
DPR-DPR-1035 Dispatcher detected an error
problem initializing handler monitorServiceHandler
CNC-SDS-0322 Database update failed with error code ACCESS_FAILURE_UNKNOWN.
The JSM service will be aborted.

Cause:
The default configuration for Cognos is to use DB2, you need to change the notification store to be using SQL server.

The Event service need access to the content store database.

Solution:
Go to Cognos Configuration
Go to Data Access – Notification
Right click on Notification store and select Delete
Right click on Notification and select New Resource – Database
Enter name Notification store
Select Microsoft SQL Server database
Enter database server and port number to be the same as content store connection on first Cognos BI server.
Enter user id and password to access content store database
Enter Database name to be same as content store name.
Go to top in cognos configuration
Click on save
Click on start the cognos bi service.

Product:
Cognos BI 10.1.1
AIX 6.1

Symptom:
When you create a schedule of a Cognos BI Report, you get a error icon, but no error message.

Problem:
There is no error message, only a blank screen after you press OK for the schedule report to get created.

Possible Cause:
When you have not setup SSO with Cognos BI then you should not use Use External Identity, it should be True only when you have SSO enabled.

Possible Solution:
Start Cognos configuration
Go to security – authentication dialog
Under the LDAP connection change Use External Identity from True to False.
Save the settings
Restart the Cognos BI services.

Can also be security settings that is after you changed LDAP source.
Revert back to old Authentication settings, and restart the server and see if that solves the issue.
It can be that you have changed the host and port for the authentication source in Cognos configuration that have created this issue.

Product:
IBM Cognos BI 10.1.1
AIX server
Oracle database

Symptom:
You run cognos BI reports, but they do not show names that contain local characters like åäö.
The åäö is replaced with blank, or the product name is not show at all in the report.

Problem:
Only exist on AIX server with Oracle database using Cognos BI 10.1.1
Can be because of how the Oracle database regions settings are configured.

Possible Solution:
In the profile for the service user account running the Cognos BI service, you need to set a variable to tell Cognos to use a different language for data it fetch from the database.

On AIX this is set by parameters in the .profile file for the user running the Cognos service.
Log in as root user on AIX server.
Go to the HOME folder of the user account.
Open the .profile file in text editor.
Add this line below # Cognos specific configuration line:

NLS_LANG=AMERICAN_AMERICA.WE8ISO8859P1
export NLS_LANG

Save the file.
Restart the Cognos service.

More information
http://www-01.ibm.com/support/docview.wss?uid=swg21343177

http://pic.dhe.ibm.com/infocenter/cfpm/v10r1m0/index.jsp?topic=%2Fcom.ibm.swg.ba.cognos.cp_inst_cr_winux.10.1.1.doc%2Ft_cp_setupdatasourcesforframeworkmanager.html