Product:

Cognos Controller 10.1

Adobe Reader 10

Symptom:

When Cognos Controller user run a standard report, and it show fine in HTML.

Then user change to view it in Adobe Reader PDF format, then they only get a progress bar and the PDF does not show.

Problem:

PDF report does not show – user see a progress bar instead.

 

Cause:

Adobe Reader 10 is not supported by Cognos Controller 10.1

More information here

http://www-01.ibm.com/support/docview.wss?uid=swg27020782#eft

 

Solution:

Start Adobe Reader X on the client computer and under menu

edit – preferences

select general dialog

uncheck “Enable Protected Mode at startup”

click OK

Then start Cognos Controller Client, and test a standard report again.

 

This change is saved per user on the client, so the best is if the IT department can roll out this change of Adobe Reader with a GPO.