error=2 counts of InaccessibleWSDLException

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Product:

Cognos Controller Web 10.4.2

Microsoft Windows 2019 server

Issue:

Controller Web does not work.

When you check the log file in folder D:\Program\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs you see text like

2022-04-11 15:47:15 | | ERROR | [com.ibm.cognos.fcm.wmc.ccrws.DefaultCcrClientFactoryInitializer] CCR WS API not initialized yet [error=2 counts of InaccessibleWSDLException.
]. Retrying in 1000 ms…

Solution:

Go to folder D:\Program\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web

Open file com.ibm.cognos.fcm.web.properties in notepad++

Ensure that the ccrwsUrl=http://servername.domain.com/ibmcognos/controllerserver/ccrws.asmx points to the correct server.

More Information:

https://www.ibm.com/support/pages/how-install-controller-web