Product:
Cognos BI 10.1.1
Internet Explorer
Symptom:
Error when you try to surf to Cognos Connection in Internet Explorer
Error message:
DPR-ERR-2107
The User Capabilities Cache cookie cannot be decoded.
Solution:
Close all Internet Explorer windows and start again.
You are logged into a other Cognos BI server Cognos Connection in other Internet Explorer window, that make it not possible to login to a new Cognos BI server.
Test to add this change in CA 10.2 or later versions:
Launch “IBM Cognos Configuration -> Action -> Edit Global Configuration -> General” and configure the Cookie settings “Domain” and “Path” for each installation
Example:
Domain : .server1.domain.com
Path : /ibmcognos/
Domain : .server2.domain.com
Path : /ibmcognos/
Note: Do not forget the point before the server name.
More Information: