Source: Application Error


Cognos TM1 10.2.2

Microsoft Windows 2008 R2



The TM1 admin service do not start (tm1admsdx64).

If you look into the Windows Event log you find this message;


Event log message:

Log Name: Application

Source: Application Error

Date: 8/1/2015 12:32:16 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A



Faulting application name: tm1admsd.exe, version: 10.2.20100.123, time stamp: 0x5423612c

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

Exception code: 0x40000015

Fault offset: 0x00000000000761c9

Faulting process id: 0x6d8

Faulting application start time: 0x01d0c3b20308c42b

Faulting application path: C:\Program Files\IBM\Cognos\tm1_64\bin64\tm1admsd.exe

Faulting module path: C:\Program Files\IBM\Cognos\tm1_64\bin64\MSVCR100.dll

Report Id: fe71016e-37d3-11e5-bd34-0050569d5f35

Event Xml:

<Event xmlns=””>;


<Provider Name=”Application Error” />

<EventID Qualifiers=”0″>1000</EventID>




<TimeCreated SystemTime=”2015-07-31T22:32:16.000000000Z” />




<Security />













<Data>C:\Program Files\IBM\Cognos\tm1_64\bin64\tm1admsd.exe</Data>

<Data>C:\Program Files\IBM\Cognos\tm1_64\bin64\MSVCR100.dll</Data>






Possible Cause:

Some time before you find message in Windows event log about

Event ID: 2013


The D: disk is at or near capacity. You may need to delete some files.

and you check the D drive to find there is very little space free.

Erase some file to free some GB and restart of server to see if that helps.


Possible Solution:

On TM1 servers, change the Virtual Memory for Windows 2008, to not be System Managed and instead set it to be fixed at the same level as the amount of RAM in the server.

Go to Control Panel – System – Advance system settings

Click Settings button for Performance

Click the Advanced tab

Click Change for Virtual Memory

In Virtual Memory dialog

Click on hard drive e.g. D:

Click Custom Size and set a value of

initial size to 8192 MB

maximum size to 33791 MB

(values depend on your hardware).

Click SET.

Click OK.

Restart the Windows server.