Product:
TM1 9.5.1 Contributor

Symptom:
Can not log into TM1 Contributor

Problem:
When logging into TM1 Contributor with integrated CAM authentication, after putting in your credentials you receive the following error: PRS-PRH-0221 The Portal/variables_plan.xml could not be opened.

Cause:
Two main reasons can be the source of this error:
1- The appropriate files have not been moved to the proper directory.
2- In a distributed environment, the files from the CAdmin folder in the TM1 installation directory are on the wrong server.

Resolving the problem
In a distributed Cognos environment where the Gateway and Application servers are on different machines:

1- Ensure that the pmpsvc.war file is on the C8\webapps folder on the Application servers.

2- Ensure that the planning.html, variables_plan.xml, and the icon_active_application.gif are in the C8\webcontent, C8\templates\ps\portal and C8\webcontent\ps\portal\images respectively on the Gateway server.

These files can be found under the TM1 install directory in the \Cadmin and \Cadmin\gateway folders.

NOTE:
If the gateway and dispatcher are on different servers, copy the variables_plan.xml to the dispatcher server.

3- Also, it is occasionally required that the CAMPortalVariableFile parameter in the tm1s.cfg file be changed from:
CAMPortalVariableFile=templates\ps\portal\variables_TM1.xml
to:
CAMPortalVariableFile=portal\variables_TM1.xml

Restart the TM1 server to activate the change in parameters.