Product:
Cognos TM1 10.2.2
Cognos Insight
Windows 2008 R2 Server
Cognos BI 10.2.1
Problem:
When you start Cognos Insight from TM1 Application Web you get a error message.
Error Message:
Unexpected error. Contact your system administrator.
[CCLMsg: system text=’Unable to create the directory app-tempdir: temp
Verify that the directory exists. Verify that the application has permission to access the directory.’]
com.cognos.ccl4j.exceptions.CCLRuntimeException (root com.cognos.ccl4j.exceptions.CCLRuntimeException):
[CCLMsg: system text=’Unable to create the directory app-tempdir: temp
Verify that the directory exists. Verify that the application has permission to access the directory.’]
at com.ibm.cdt.data.model.interfce.tm1.planning.model.Model.getDirpath(Model.java:582)
at com.ibm.cdt.data.model.interfce.tm1.planning.model.Model.getTempDirpath(Model.java:495)
at com.ibm.cdt.data.model.interfce.tm1.planning.model.Model.setApplicationConfiguration(Model.java:488)
at com.ibm.cdt.data.model.interfce.tm1.planning.model.Model.openModelForApplication(Model.java:408)
at com.ibm.cdt.data.model.interfce.tm1.planning.model.Model.openModel(Model.java:162)
at com.ibm.cdt.ui.common.utility.ApplicationConnectionHelper$CDFPlanningDataServer.getApplication(ApplicationConnectionHelper.java:517)
at com.ibm.cdt.ui.common.utility.ApplicationConnectionHelper.getCurrentApplication(ApplicationConnectionHelper.java:108)
at com.ibm.cdt.ui.common.application.CDFDashboardManager.getCurrentApplication(CDFDashboardManager.java:3863)
at com.ibm.cdt.ui.common.application.CDFDashboardManager.getCurrentModelState(CDFDashboardManager.java:3918)
at com.ibm.cdt.ui.common.application.CDFDashboardManager$3.handleCreatedEvent(CDFDashboardManager.java:462)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at com.cognos.utils.events.EventSupport$MulticastHandler.invoke(EventSupport.java:332)
at com.sun.proxy.$Proxy5.handleCreatedEvent(Unknown Source)
at com.ibm.cdt.ui.common.application.CDFDashboardManager.createProject(CDFDashboardManager.java:1095)
at com.ibm.cdt.ui.common.tm1.connect.ConnectTm1Helper.relaunchDashboard(ConnectTm1Helper.java:177)
at com.ibm.cdt.ui.common.tm1.connect.ConnectTm1Helper.connect(ConnectTm1Helper.java:98)
at com.ibm.cdt.ui.common.tm1.connect.ConnectTm1Helper.connectToPlanningApp(ConnectTm1Helper.java:106)
at com.ibm.cdt.ui.common.operations.ConnectToPlanningAppOperation.execute(ConnectToPlanningAppOperation.java:45)
at com.ibm.cdt.ui.common.application.CDFApplicationDesktop.execute(CDFApplicationDesktop.java:1603)
at com.ibm.cdt.ui.common.actions.ConnectToTm1Action.connect(ConnectToTm1Action.java:106)
at com.ibm.cdt.ui.common.actions.ConnectToTm1Action.run(ConnectToTm1Action.java:62)
at com.ibm.cdt.ui.common.application.CDFDashboardManager.connectToTM1(CDFDashboardManager.java:1482)
at com.ibm.cdt.desktop.ui.command.ConnectToTM1Handler.execute(ConnectToTM1Handler.java:38)
at com.ibm.cdf.cui.common.commands.CDFCommandService.executeCommand(CDFCommandService.java:54)
at com.ibm.cdf.cui.common.actions.CDFCommandAction.executeCommand(CDFCommandAction.java:92)
at com.ibm.cdf.cui.common.actions.CDFCommandAction.run(CDFCommandAction.java:87)
at com.ibm.cdf.cui.utilities.popup.CDFBaseMenuItem.runAction(CDFBaseMenuItem.java:661)
at com.ibm.cdf.cui.utilities.popup.CDFBaseMenuItem.mouseUp(CDFBaseMenuItem.java:683)
at com.ibm.cdf.cui.utilities.popup.CDFBaseMenuItem$2.handleEvent(CDFBaseMenuItem.java:141)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Display.filterEvent(Display.java:1262)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1052)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4169)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3758)
at com.ibm.cdt.desktop.Application$6.run(Application.java:262)
at com.ibm.cdt.desktop.Application$1.run(Application.java:97)
at com.ibm.cdt.desktop.Application.start(Application.java:267)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)
at org.eclipse.equinox.launcher.Main.run(Main.java:1438)
Solution:
Create a TEMP folder at this location
C:\Program Files\IBM\Cognos Insight\bins\bin_10.2.5210.88
The path can be different at your installation, but under the bin folder with versions number create an empty TEMP folder.
Now it is only one TM1 folder below there.
The installation missed to create the TEMP folder.