How create a dump file of TM1 application crash

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Product:

Cognos TM1 10.1.1  (this will work with other versions of TM1 also)

Microsoft Windows 2008 R2 server

Problem:

How create a dump file of TM1 application crash and send it to Cognos Support ?

Solution:

In Windows 2008 you can change registry values to active the creation of a complete dump file, that you can then send to Cognos supports FTP site.

 

Login to your TM1 server as administrator

Create a folder to save the dump files in e.g. d:\crashdumps, need free space equal to size of TM1 application in memory (RAM).

Start Registry editor by enter regedit on the RUN line from the start menu.

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft

\Windows\Windows Error Reporting\

Right click and select create a new key under Windows Error Reporting

Create the key Localdumps, if it does not already exists.

Right click and select create a new key under Windows Error Reporting\Localdumps.

Name the key tm1sd.exe

Right click on tm1sd.exe and select new – expandable string value.

Name it DumpFolder

Double click on it and enter the value of the folder e.g. d:\crashdumps

Right click on tm1sd.exe again and create a new DWORD 32bit value

Name it DumpType

Double click on it and enter the value of 2 for a full dump file.

Exit RegEdit program to save the changes.

 

To kill a TM1 process in task manager will not trigger the dump file, so you need to test the

dump create process in a different way.

This registry changes will work on both 32 and 64 bit versions of applications.

 

A other way to create the values in registry to active dumps for TM1 applications are to;

Copy and paste the following command into the Administrator command prompt window, and then press Enter to execute the command:

 

reg add “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\tm1sd.exe” /v DumpType /t REG_DWORD /d “2” /f

 

You should see a message like “The operation completed successfully.” after completion of the command.

 

Paste this line in the dos prompt to set the folder to store the dump file:

reg add “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\tm1sd.exe”  /v DumpFolder /t REG_EXPAND_SZ /d “d:\crashdumps” /f

 

You should see a message like “The operation completed successfully.” after completion of the command.

 

Collect also the listed log files and send to Cognos Support.

The Tm1server.log file. This file is located in the TM1 server data directory.

All TM1ProcessError.log files generated during the TM1 server session that crashed.  Check the name of the file for date and time when it was created. File names are assigned using the convention TM1ProcessError_time stamp_process name.log.

All TM1ProcessError.log files are stored in the TM1 server data directory.

 

Attach the cmplst.txt file from the C:\Program Files\ibm\cognos\tm1_64 folder, found in folder where you have installed your TM1 program.

 

Compress all the files with 7zip.org before you try to send it to Cognos Support.

Name the zip file with the PMR number you have got from Cognos Support.

E.g. cognospmrxxxxxxxxxxx.zip  (do not enter point or dashes in name)

 

You can upload files to the IBM® FTP server from a Web browser.

  1. Go to https://testcase.boulder.ibm.com.
  2. Log in with user name anonymous. No password is required for an anonymous login.
  3. Click the toibm folder.
  4. Click the im folder.
  5. Click Browse and navigate to the file you want to upload.
  6. Click Upload file (binary).

 

More information:

http://msdn.microsoft.com/en-us/library/windows/desktop/bb787181%28v=vs.85%29.aspx