0% of cogrcpservlet from localhost completed

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Product:

Cognos TM1 10.1.1

Windows 7

 

Symptom:

Error when you try to start performance modeler from application portal on a Windows 7 computer. You have installed the complete TM1 10.1.1 (tm1_64b_10.1.1_win_ml.tar ) 64 bit version on you local laptop.

 

Error message:

0% of cogrcpservlet from localhost completed

file download

Do you want to save this file, or find a program online to open it ?

Name: provagent.cogrcp_modeler

Type: unknown file type, 780 bytes

From: localhost

 

When you try to install PerformanceModeler.msi from file you get this error:

Accessing the feature…

Click OK to try again, or enter an alternate path to a folder containing the installation package ‘PerformanceModeler[1].msi’ in the box below.

 

The file ‘c:\program files\ibm\cognos\tm1_64\webapps\rcp_installs\performanceModeler.msi’ is not a valid installation package for the product IBM Cognos Performance Modeler.  Try to find the installation package ‘PerformanceModeler[1].msi’ in a folder from which you can install IBM Cognos Performance Modeler

Possible Solution:

Cognos TM1 is set to use only IP v4 from inside Cognos Configuration by default.

But you Windows 7 computer is setup to use IP v6. This will make it difficult for TM1 to find localhost or the computer name when it try to access it in different parts.

 

If you get this response when you use ping, then the computer is using IP v6.

C:\Users\roger>ping localhost  Pinging computername [::1] with 32 bytes of data:Reply from ::1: time<1msReply from ::1: time<1msReply from ::1: time<1msReply from ::1: time<1ms Ping statistics for ::1:    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

Recommend to use the IP v4 setting in Cognos Configuration, if you do not have any other program on your computer who demand the use of IP v6.

 

Disable the use of IP v6 on all network connections to you computer.

Go to Windows Control Panel

Go to Network and Sharing Center

Click on Change adapter settings, in the left pane

Right click on “Local Area Connection” and select properties

Untick “Internet Protocol Version 6 (TCP/IPv6)” from the networking tab.

Click OK

Repate above for all adapters, including “Wireless Network Connection”.

 

Update you host file to ensure that 127.0.0.1 is used for localhost.

Go to C:\Windows\System32\drivers\etc folder

Open HOST file in notepad and find below rows:

 

# localhost name resolution is handled within DNS itself.

#          127.0.0.1       localhost

#          ::1             localhost

 

Remove the # in front of localhost line to get this result:

 

# localhost name resolution is handled within DNS itself.

127.0.0.1       localhost

#          ::1             localhost

 

Save the HOST file and exit notepad.

Remove previous installed IBM Cognos Performance Modeler from add/remove programs in windows control panel.

Remove previous saved performanceModeler.msi files from you download folder.

Restart the computer to ensure it get a IP v4 address.

Run ipconfig /flushdns in CMD prompt, to ensure you do not have old IP v6 address in cache.

Restart the IBM Cognos Application server service, to ensure it understand the change of IP.

Surf to Cognos TM1 Applications portal and start Performance modeler again.

( surf to http://localhost:9510/pmpsvc )

Install it and test the TM1 application again.

 

Note: that all TM1 applications (services) that you are going to use in Cognos TM1 applications portal must use the same authentication mode. Recommend IntegratedSecurityMode=1

Also the ADMIN user must have the same password in all the TM1 applications.