Product:
Cognos Controller 11.1.1003
Issue:
When you inside the Controller client program select a java menu, like groups – command center or maintain – jobs -define. The program exist without a error message.
If you check your Windows event log, you find this error:
Faulting application name: CCR.exe, version: 11.1.1003.12, time stamp: 0x67e3a0f4
Faulting module name: jvm.dll_unloaded, version: 8.0.0.0, time stamp: 0x66856ee4
Exception code: 0xc0000005
Fault offset: 0x0000000000008a90
Faulting process id: 0x3f3c
Faulting application start time: 0x01dd28ba25cff042
Faulting application path: D:\Program Files\ibm\IBM Controller Local Client\CCR.exe
Faulting module path: jvm.dll
..
Application: CCR.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Solution:
A update of EDGE on the computer, have change the way WebView2 works. This gives a conflict with Controller java parts.
Create a text file in notepad with below text:
# Avoid contending with Chromium for low address space -Xmx1024m -Xnocompressedrefs -verbose:sizes
Save the file as jvm.options
Place the file in folder C:\Program Files\IBM\IBM Controller Local Client\Integration\ on your laptop.
Start Cognos Controller client and test again.
More information:
Performance impact in Threads/Timers initialization while using -Xcompressedrefs
Java Memory Settings – JVM Heap Size – Code Curmudgeon
Verbose Garbage Collection in Java | Baeldung