CogKnowHow

Product:
Cognos Controller 10.1
Adobe Reader 10

Symptom:
When Cognos Controller user run a standard report, and it show fine in HTML.
Then user change to view it in Adobe Reader PDF format, then they only get a progress bar and the PDF does not show.

Problem:
PDF report does not show – user see a progress bar instead.

Cause:
Adobe Reader 10 is not supported by Cognos Controller 10.1
More information here
http://www-01.ibm.com/support/docview.wss?uid=swg27020782#eft

Solution:
Start Adobe Reader X on the client computer and under menu
edit – preferences
select general dialog
uncheck “Enable Protected Mode at startup”
click OK
Then start Cognos Controller Client, and test a standard report again.

This change is saved per user on the client, so the best is if the IT department can roll out this change of Adobe Reader with a GPO.

Product:
Cognos Controller 10.1

Symptom:
All users have access to all in Cognos Controller even due they should not because the users are entered and the security groups are created and applied inside Cognos Controller.

Problem:
Only the ADM user can inside Cognos Controller active or deactivate the Security System, from inside the dialog Maintain -Rights -users.

Cause:
When Cognos Controller is using Cognos BI authentication, the CAM users, then the first person to login to Cognos Controller at a new installation become the internal ADM user in Cognos Controller.
Other persons you add to Cognos Controller as Group Administrators can change users rights in the system, but not active Cognos Controller to use the Security settings.

Solution:
Log in to Cognos Controller as the ADM user.
This is the person that is shown as ADM user in MAINTAIN – RIGHTS -USERS dialog.
Go to MAINTAIN – RIGHTS -USERS dialog
In the lower left corner mark “Security Systems Enabled”
Click on SAVE icon
Exit Cognos Controller Client.

Recommended to do this the first time you login to Cognos Controller as ADM.

A person in Cognos Controller that is Group Administrator ( and part of the Cognos connection group controller administrators) can do all changes and security changes in the Cognos Controller application except only this on ( mark the “Security Systems Enabled”).

Product:
Cognos Controller 10.1
Windows 2008 server

Symptom:
After change of the database in Cognos Controller solution, the users are not able to run standard reports. They get a error message when the HTML page should show.

Error message:
AAA-AUT-0011
Invalid namespace was selected
(ogiltigt namnutrymme har valts)

Possible Solution:

Restart the Cognos Controller server including the Cognos BI services.

Note: that if you change the name of the database you need to update the Controller Configuration database connections of that change.
Also you must press the REPAIR button in controller configuration at the Report Server tab.

Product:

Cognos Controller 10.1.4801.127

Windows 2008 R2 Server

Symptom:

Error when you surf to cognos controller (cognos connection) website after you have applied Cognos Controller fix pack.

Error message:

HTTP Error 404.0 – Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. Detailed Error InformationModule IIS Web Core

Notification MapRequestHandler

Handler StaticFile

Error Code 0x80070002

Requested URL http://servername:80/cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes

Physical Path C:\inetpub\wwwroot\cgi-bin\cognosisapi.dll

Logon Method Anonymous

Logon User Anonymous

Cause:

The content of the file default.htm and index.html in folder D:\Program Files (x86)\ibm\cognos\c10\webcontent are wrong.

Solution:

Open file default.html in notepad

Find section that contains:

function genMainContent()

{

document.body.innerHTML = ‘<div align=”center”><img src=”‘ + splashImg.src + ‘” style=”position:relative; top:80px”></div>’;

window.setTimeout(“window.location.replace(‘../cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes’)”,5);

}

</script>

Remove the ../ part in front of cgi-bin so the section looks like this:

function genMainContent()

{

document.body.innerHTML = ‘<div align=”center”><img src=”‘ + splashImg.src + ‘” style=”position:relative; top:80px”></div>’;

window.setTimeout(“window.location.replace(‘cgi-bin/cognosisapi.dll?b_action=xts.run&m=portal/main.xts&startwel=yes’)”,5);

}

</script>

Save the file and exit notepad.

Do the same change in file index.html

Restart iis with the dos command iisreset.

Try to surf to the page again.